Customer Co-ordinator
Departments / Location: Supply ChainReports to:Customer Service Manager
Job Summary / Job Purpose
To provide excellent customer service for Tayto Group Ltd and its customers, both internal and external.
Responsible for Tayto Groups portfolio of Major Multiple and Impulse channel account.
Be the first contact for external customers providing help and information.
Processing orders daily, monitoring stock & delivery queries, completing existing Service level and other general reporting for variety of customers.
Key Responsibilities
Retrieve EDI orders and key on orders for nominated accounts were necessary using Navision.
Key on manual orders using Navision system from faxed/emailed and phone call orders for all Accounts and other Tayto customers
Chase late/problem deliveries for customer via 3rd party distribution
Liaise with customers on outcome of issues
Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
Produce Service Level reports weekly for specified accounts
Update and check orders v forecasts for Impulse nominated accounts
Check and manage any promotional lines to ensure orders and phasing are monitored and verified
Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
Qualifications, Experience & IT Skills
Desirable
Excel/Word Understanding
Microsoft Office Understanding
Essential
Business Central
Previous experience in a similar role
Other Information
Hours of Work
Days, Hrs, Shift Working & Overtime: 37 per week Monday Friday
Travel Requirements
Occasional travel to other sites
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