Customer Service Advisor

Job Description

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Connect Appointments is recruiting a Customer Service Advisor to join an established logistics business based in Glenrothes.

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Our client is an award-winning, family-run logistics company offering same day, next day and international delivery services from their Fife base. This is a varied, customer-facing role at the heart of a busy operation, taking orders and dealing with customers day to day.

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What's on offer?

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• Full-time permanent position

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• Monday to Friday, 10am to 6pm

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• Every third Saturday, 6am to 11am

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• Paid at 13 per hour

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As a Customer Service Advisor, your duties will include:

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• Answering incoming calls and taking customer orders accurately

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• Handling customer enquiries by phone and email

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• Tracking consignments and updating customers on delivery progress

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• Resolving delivery queries promptly and professionally

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• Liaising with drivers, depot staff and other departments

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• Maintaining accurate records and keeping company systems up to date

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To be considered as a Customer Service Advisor, you will need:

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• Previous experience in a customer service or customer-facing role

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• Excellent communication skills with a positive, professional telephone manner

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• Good organisational skills and the ability to manage your own workload

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• Confident using Microsoft Office, including Outlook, Word and Excel

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• Experience within logistics, transport or a delivery environment is advantageous

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Interested in this Customer Service Advisor role? Apply now or call us on 01592 802 541.

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CAKIR

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