Operations Manager
Birmingham
£58k + Car/Car Allowance
We are currently recruiting on behalf of an established and growing grounds maintenance business for an experienced Operations Manager to join their Operations Team.
This is a hands-on role responsible for overseeing the successful delivery of grounds maintenance contracts across multiple client sites throughout the UK. You will play a key role in planning resources, managing teams and subcontractors, maintaining strong client relationships and ensuring all contracted works are delivered safely, efficiently and to a consistently high standard.
This is a fantastic long-term opportunity for someone looking to progress their career, with a clear pathway to develop into a Director-level position as the business continues to grow.
Key responsibilities include:
- Liaising with client sites and managers to understand their grounds maintenance requirements and ensure works are planned and delivered to agreed specifications.
- Planning and coordinating grounds maintenance schedules across multiple client sites, ensuring all scheduled works are completed within agreed timescales.
- Organising labour, subcontractors, plant, machinery, vehicles and equipment to ensure contracts are resourced effectively.
- Managing operational teams and ensuring operatives are working efficiently and maintaining the required standards across all sites.
- Regularly visiting client sites throughout the UK to monitor standards, productivity and contract performance, with occasional overnight stays and flexibility around working hours.
- Carrying out site inspections and audits to ensure grounds maintenance standards are being consistently achieved.
- Managing seasonal workloads and ensuring resources are effectively planned around peaks in demand, including grass cutting, hedge maintenance, pruning, leaf clearance and winter works.
- Managing operatives, subcontractors and suppliers, ensuring works are completed safely, efficiently and to the required standard.
- Supporting Health & Safety requirements, including site inspections, accident, incident and near-miss reporting.
- Monitoring timesheets, overtime and labour utilisation to ensure working hours are accurately recorded and managed effectively.
- Ensuring job records, site paperwork, photographs and supporting evidence are completed accurately and on time.
- Monitoring contract performance and addressing any service issues quickly and professionally.
- Maintaining high standards of grounds maintenance, presentation, quality and environmental compliance across all client sites.
- Ensuring plant, machinery and vehicles are properly maintained, available when required and downtime is minimised.
- Working closely with clients to resolve issues, respond to changing requirements and maintain strong long-term relationships.
- Identifying opportunities for additional works and upselling, helping to increase revenue from existing contracts.
- Supporting the commercial performance of contracts by monitoring labour, resources and operational costs.
- Identifying opportunities to improve operational efficiency, productivity and service delivery as the business continues to grow.
About You
The successful candidate will have experience in a grounds maintenance, horticultural or similar operational environment, ideally with previous experience managing commercial grounds maintenance contracts and teams.
You will need:
- Strong knowledge of co
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