Creative Services Manager

Provides day-to-day leadership and people management for an assigned segment of Creative Services staff, while serving as a dedicated creative resource for one or more divisions. Combines hands-on production with first-line management, ensuring team members are supported from both a people-management and operational standpoint.

Responsibilities

• Job Responsibility #1 Team Leadership & Operations
• Manage assigned direct reports: workload direction, coaching, performance feedback
• Serve as primary people-manager for assigned staff, aligned with relevant regional/HR processes
• Coordinate with the Senior Creative Services Manager on capacity and coverage for assigned divisions
• Escalate resourcing or performance concerns as needed
• Job Responsibility #2 Division & Brand Support
• Support proper creative coverage across assigned divisions, both through personal production and oversight of direct reports’ work
• Help monitor the effectiveness of creative support within assigned divisions — quality, coverage, workload — and flag concerns to the Senior Creative Services Manager
• Support addressing challenges and issues within assigned divisions as they arise, escalating anything beyond the team’s capacity or authority to resolve
• Participate in or help run retrospectives (or the functional equivalent) for the team’s work, feeding improvement ideas up to the function-wide process the Senior Creative Services Manager owns
• Job Responsibility #3 Creative Production
• Produce and oversee creative assets across print, digital, motion, environmental, and brand-identity work for assigned divisions
• Establish, apply, and maintain creative brand standards and templates across all brands — either directly or by overseeing their application by direct reports — ensuring consistency beyond just assigned divisions when standards are shared function-wide
• Job Responsibility #4 AI & Digital Capability Building
• Participate in team-wide AI tool/workflow adoption
• Build personal and team proficiency in digital/AI-assisted tools
• Job Responsibility #5 Cross-Functional Partnership
• Creative point of contact for assigned divisions’ stakeholders

Qualifications

• Bachelor’s degree in graphic design, web design, or a related field required
• Work Experience 4+ years in creative production/design, prior lead or informal-management experience preferred
• Experience and interest in AI-assisted creative tools to generate assets and also improve workflow.
• Located in the UK.
• Must be able to come into Knutsford office
• Experience working on The Ophthalmologist publication.
• Required Travel0% – 10%

Equal Opportunity Statement

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act. This position is not a Safety-Sensitive position.

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