Job Title: Contracts Coordinator – Plumbing & Heating
Job Type: Full-time, Permanent
Location: Graham Birmingham
About Us:
At Graham Birmingham, we are part of the largest independent networks of plumbing and heating merchants in the UK – over 310 sites nationwide. Our sites are run by people who know their customers, their stock, and their local market. That’s because we give them autonomy and ownership – not a one-size-fits-all script.
Job Overview:
We’re on the lookout for a proactive, detail-driven Contracts Assistant to become a key part of our team at Graham Birmingham. You’ll be right at the centre of our contracts operation, making sure our largest customers get the materials they need, exactly when and where they need them. From the moment an order is placed to the day it’s delivered on site, you’ll be the one pulling the strings in the background to keep everything running smoothly.
You’ll be working closely with contractors, site managers, and suppliers, coordinating deliveries that keep major plumbing and heating projects moving forward. One day you might be checking stock levels and fast-tracking urgent orders, the next you could be untangling delivery schedules to make sure multiple sites get everything they need without a hitch.
It’s a busy, fast-paced environment where no two days look the same – and your ability to stay organised, think ahead, and build solid relationships will make all the difference. Get it right, and you won’t just be keeping paperwork tidy; you’ll be protecting multi‑site projects, safeguarding our reputation, and helping us strengthen long-term partnerships with some of our most important customers.
Key Responsibilities:
- Managing the day-to-day delivery of customer contracts – ensuring stock, orders, and deliveries are on track
- Win new business with the accounts you are supporting
- Working closely with contractors and site teams to organise deliveries and meet project schedules
- Monitoring stock levels and coordinating orders to fulfil contract requirements
- Keeping all contract documentation, order records, and schedules up-to-date and accurate
- Supporting the Profit Centre Manager by flagging any supply issues, delays, or stock risks early
- Helping to ensure smooth, reliable service to key customers – protecting our reputation and contract relationships
What We’re Looking For:
- Practical experience supporting contracts, projects, or customer accounts
- Strong organisational skills – able to manage project paperwork, timelines, and schedules confidently
- Good relationship management – comfortable working with contractors, suppliers, and internal teams to keep projects moving
- Comfortable handling basic invoicing, project costs, and contract documentation
- Proficient with Microsoft Office and comfortable learning scheduling or CRM systems
- Knowledge of the plumbing, heating, or building services industry is an advantage
What You’ll Get:
- Competitive salary + profit share scheme
- Full training on products and systems
- The chance to grow in a business that rewards initiative, not just tenure
Sound like your kind of role?
Keywords: Contracts Assistant, Plumbing and Heating, Merchant, Contracts Admin, Customer Service, Plumbing Admin, Heating Projects, Permanent Jobs, Trade Admin, Building Services, Trade Counter
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