Operations / Claims Team Manager£42,000 + Bonus + Excellent Benefits Bristol – Hybrid
Benefits
Annual bonus – Up to 20% of annual salary Private healthcareEnhanced pensionGenerous annual leaveTraining and development supportHybrid working
The Opportunity
A fantastic opportunity for an experienced people manager to lead a customer-focused operational team within a well-established organisation.
Key Responsibilities
• Lead, coach and develop team members.• Monitor service levels, quality and performance.• Support complex customer enquiries and escalations.• Drive continuous improvement initiatives.• Analyse performance data and identify opportunities for improvement.• Ensure compliance with internal policies and standards.
About You
• Previous team leadership experience.• Background in customer operations, financial services, insurance or claims.• Strong coaching and communication skills.• Experience managing KPIs and performance metrics.• Customer-focused with a proactive approach.
Full role profile available on request.
Please click on apply to move forward with your application.
…