Job Spec
Be the driving force behind day-to-day F&B delivery across the whole site
This is a hands-on leadership role at the heart of one of Surrey’s busiest visitor attractions.At my client, you’ll take day-to-day ownership of F&B delivery across
every outlet on site
– café, restaurant, grab-and-go kiosks, and seasonal or event catering – serving over
250,000 visitors a year . You’ll be the person on the floor making sure every outlet runs smoothly, every day, allowing the F&B Manager to focus on strategy, growth, and commercial development.This role is ideal for an experienced team leader or supervisor ready for their next step up – moving beyond a single outlet or shift to help lead operations across the whole F&B offering.What you’ll be doing:
Run the day-to-day across every outlet
Take operational responsibility for F&B delivery across the site, not just one outlet:Restaurant and caféGrab-and-go kiosksSeasonal and event cateringYou’ll move between outlets as needed, spotting and resolving issues before they escalate, and making sure standards stay consistent everywhere.Be the go-to person on the floor
Lead from the front during peak trading, acting as the first point of contact for staff and guests across all outlets:Step in wherever the operation needs supportMake fast, sensible calls on staffing, service, and stockEscalate to the F&B Manager when it genuinely needs their inputSupport commercial performance
Play an active role in the commercial side of the operation:Help drive spend per head and revenue across outletsControl waste and manage stock ordering and transfersMonitor labour and cost of sale, flagging concerns earlySupport monthly stock takes and back-office record keepingBuild and lead the team across the site
Take ownership of people management across all F&B outlets:Recruit, induct, train and coach team membersManage the day-to-day rota to meet demand across outletsAddress performance issues promptly and fairlyAct as duty supervisor for F&B, and support other areas of the business when neededUphold standards everywhere
Ensure consistent standards across the whole F&B operation:Food safety, hygiene and cleanliness compliance in every outletHealth & safety policies, risk assessments and auditsEquipment checks, maintenance reporting, and timely fixesSupport the F&B Manager to work strategically
This role exists to take on the day-to-day operational load, allowing the F&B Manager to focus on strategy:Deputise for the F&B Manager across the site when they’re not on shiftHandle routine decisions and escalations independentlyFeed back insight and ideas that help shape the wider F&B strategyWhat we’re looking for
You’ll have some experience leading a shift or a team in a fast-paced hospitality or catering environment, and be ready to grow into a role with wider scope. We’re particularly looking for someone who:Has supervisory or team-leading experience in hospitality, catering or a similar customer-facing environmentIs a hands-on leader who’s comfortable moving between areas during busy periodsIs happy picking up commercial basics on the job – spend per head, cost control, wastageCan train, motivate and manage a small teamStays calm, organised and decisive under pressureIs keen to grow into a bigger, more varied role than a single-outlet positionThe reality of the role (and why it’s rewarding)
Our business is highly seasonal and weather-dependent, with peak periods driven by school holidays, weekends and events. This creates a fast-paced, high-energy environment where strong day-to-day leadership has a direct and visible impact.In return, you’ll benefit from:A varied role with responsibility across the whole F&B operation, not just one outletA predominantly daytime-focused operation, offering a strong alternative to late-night hospitalityThe opportunity to work in a unique outdoor, family-focused environmentGenuine scope to grow into broader operational or management responsibilityExperience & qualifications
Experience as a supervisor or team leader in F&B or hospitalityExperience across multiple outlets or a multi-site operation would be helpful, but not a requirementGood organisational and communication skillsSome exposure to stock control, forecasting or rota management is useful but not essentialAbility to lead, motivate and support a teamLevel 3 Food Safety (or willingness to work towards it) desirableWorking Hours & Flexibility
This is a full-time role working
5 days out of 7, including alternate weekends . Bank holidays are considered normal working days, with this reflected in the
28-day annual leave allowance .For most of the year, the standard working hours are
9:00am–5:00pm , including a 30-minute unpaid break. During the school summer holidays, these hours extend to
9:00am–6:00pm
to support increased visitor numbers and operational demand.There will also be an expectation to cover approximately
one 6:00pm finish per week
to support after-school play sessions.Throughout the year, there are a small number of evening events, including:Two fireworks evenings in OctoberFour camping weekends during July and AugustA small number of adult-only evening eventsYou would not be expected to work every event, but
F&B management cover will need to be provided across all events . These events are not generally late-running, with most finishing around
8:00pm–9:00pm , and the latest finishes expected to be around
11:00pm
for adult evenings.As senior members of the team, both positions will also require a degree of
flexibility to support occasional ad hoc events, training sessions, stock takes and other operational requirements
when necessary.Contract typePermanentHoursFull time including weekends, primarily daytime with occasional eveningsSalary£31,162.50 p.a.
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