Hybrid Customer Service Advisor – Local Government

Dacorum Borough Council in Hemel Hempstead is seeking a Customer Service Representative for our busy contact centre, handling enquiries by phone, email and digital channels, plus reception and support for pre-booked appointments. You will listen, ask effective questions, determine customer needs and aim to resolve at first contact or refer to the right service.

You will use council systems, protect data and learn new digital tools to improve the customer experience for residents, businesses and

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