Job Title
Customer Service Assistants
Salary
Starting Salary: £26,016 opportunity to progress to £26,427 per annum (pro rata for part time)
Hours
1 x 6.5 hours (Saturday – please see Rota attached)
1 x 4 hours (Sunday – please see Rota attached)
Location
St Albans
Contract Type
Permanent
Directorate
Resources
About the Team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.
St Albans Library is the busiest library in Hertfordshire, with a large and friendly team providing services to a diverse community. This role is a weekend-only post, with the successful candidate working (Saturdays/Sundays) only. Please refer to the attached rota for details.
About the Role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About You
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
Essential
- Knowledge of and/or experience of working in a customer focussed environment
- Evidence of understanding and application of good customer services principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is Level 4. Please locate the job profile here:
Job profiles – Community services
To hear more about this opportunity please contact Rebecca Searl or Marco Peveri on 0300 123 4049for an informal discussion about the role.
Interview Date: 14th October 2026
Benefits of working for us
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).Further information about the legal requirement can be found here.
LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/
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