Customer Service Advisor

Customer Service Advisor (5 days onsite)

Location: Newcastle upon Tyne, NE27 0BY

Contract Duration: 6 months, with potential for permanent employment

Working Hours: 37.5 hours per week

• Shifts are scheduled on rotational basis
• No Bank Holiday working required

Key Responsibilities

• Respond to inbound customer calls regarding personal loan accounts.
• Handle customer enquiries and requests accurately and professionally.
• Deliver a positive customer experience and aim for first-time resolution.
• Manage a high volume of calls while maintaining service quality standards.
• Update and maintain customer records accurately.
• Meet agreed service levels and key performance indicators (KPIs).
• Escalate complex issues to the Customer Service Supervisor when required.
• Ensure compliance with company processes and customer service standards.

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