This is more than an administration role. As a Sales Operations Analyst, you’ll play an important part in supporting our sales teams and helping deliver an outstanding experience for our customers. You’ll work across the entire customer journey, from quote and order processing through to issue resolution and delivery coordination. You’ll collaborate with colleagues across sales, customer service, operations, finance, and other business functions, ensuring information flows smoothly and customers receive a professional, efficient service every time. We’re looking for someone who enjoys working in a fast-paced environment, takes pride in accuracy, communicates confidently, and is motivated by helping both colleagues and customers achieve great outcomes. This role is ideal for someone who enjoys problem-solving, building relationships, and continuously looking for ways to improve processes and customer experiences., As a Sales Operations Analyst, you will:
- Process customer orders accurately and within agreed service levels
- Support the sales team by providing efficient administrative and operational assistance
- Act as a first point of contact for customer enquiries via telephone and email
- Support e-commerce and online order-related enquiries
- Liaise with internal departments to resolve customer queries and ensure successful order completion
- Maintain accurate customer records and account information
- Support sales colleagues in delivering excellent customer service and identifying growth opportunities
- Direct customers to the appropriate teams for technical, financial, or account support
- Manage customer transactions in line with customer requirements and company processes
- Identify opportunities to introduce complementary products and complete solution-based sales
- Investigate and resolve customer issues, invoice queries, and service concerns
- Communicate professionally with customers, suppliers, and internal stakeholders
- Deliver a consistently positive customer experience across all interactions
- Contribute to continuous improvement initiatives and business projects
- Ensure data accuracy and attention to detail across all sales administration activities
Requirements
- Experience providing excellent customer service
- Strong communication skills, both written and verbal
- Good interpersonal and relationship-building skills
- Commercial awareness and customer-focused thinking
- Strong organisational and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- Good problem-solving and critical-thinking skills
- Active listening skills and a willingness to learn
- Confidence using computer systems and digital tools
- A proactive approach and willingness to take ownership of tasks
- High levels of accuracy and attention to detail
WE VALUE The following experience would be advantageous but is not essential:
Desirable Requirements
- Experience in sales support, customer service, sales administration, or sales operations
- SAP or other ERP system experience
- Strong Microsoft Office skills, particularly Excel
- Experience managing customer orders from enquiry through to completion
- Experience working with internal and external stakeholders
- Understanding of sales processes, quotations, and order management
- Experience within distribution, wholesale, logistics, or commercial business environments
- Ability to identify opportunities to improve processes and customer experience
At ADI Global Distribution, we’re passionate about helping our customers succeed. As a leading distributor of security, fire, access control, networking, and smart technology solutions, we work closely with customers across a diverse range of industries, delivering the products, expertise, and support they need to grow their businesses. Our people are at the heart of everything we do. We foster a collaborative, supportive environment where ideas are welcomed, development is encouraged, and achievements are recognised. Whether you’re building on existing sales support experience or bringing transferable skills from a customer-focused background, you’ll find opportunities to learn, develop, and grow your career with us.
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more – all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
At ADI, we bring together diverse individuals to build the future of homes.
ADI is an equal opportunity employer.
Benefits
- Competitive salary
- Quarterly commission structure
- Company pension scheme
- Opportunities for career progression within a global organisation
- Industry-leading training and development
- Ongoing learning and professional development opportunities
- Exposure to multiple business functions and stakeholders
- Supportive and collaborative team environment
- Employee benefits programme
- Opportunity to contribute to business improvement projects
- Stable employment with a recognised global business
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