Customer Complaints & Process Improvement Specialist

Wessex Water is seeking a Complaints Handler to join the Developer and Wholesale Services team in Bath. You will manage the end-to-end customer complaints journey, investigate complex cases, and help improve our in-house complaints process.

You will train colleagues and collaborate with leadership to escalate issues and report on volumes and resolution timescales. The role includes training responsibilities and a focus on preventing escalation through data-driven improvements.

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