Commercial Bank Relationship Associate (Non-Banking Financial Institutions)

Overview

In this role you support Relationship Managers to deliver client‑first banking service to NBFI clients, coordinating onboarding and day‑to‑day banking needs. You will act as a key contact across Citi’s network, ensuring smooth onboarding, KYC/AML compliance, and cross‑team collaboration to drive client satisfaction and growth in the UK mid‑market bank sector.

Responsibilities

• Support Relationship Managers to deliver day‑to‑day banking and operational support for NBFI clients
• Coordinate client onboarding, including KYC/AML and data/document management
• Act as a client contact in meetings, guiding discussions and issue resolution
• Collaborate with internal teams to share best practices and deliver service excellence
• Assist in cross‑selling across Citi product suite and coordinate with product, credit risk, and DCU for credit line setup
• Manage existing client portfolio at the transaction level, monitor escalations, and ensure timely resolutions
• Navigate internal systems (CRM/Salesforce) for data management and deal entry
• Maintain controls per KYC/AML processes and support remediation activities
• Support regulatory/data review exercises and internal meetings with the Industry Lead and team

Key requirements

• Banking experience
• Client‑facing experience
• Knowledge of onboarding processes and cash management & liquidity
• Strong relationship skills and ability to build internal networks
• Organisational and multitasking capabilities
• Proficiency with Microsoft and CRM applications
• Understanding of product implementation and client onboarding processes advantageous

• customer‑focused
• collaborative
• effective communication
• CRM systems (Salesforce)
• CRM applications
• KYC/AML documentation and processes

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