Customer Care Advisor

CUSTOMER CARE COORDINATOR – UDDINGSTON

People Solutions are currently recruiting for a Customer Care Coordinator to join our well-established client based in Uddingston.

This is a temporary contract with an ASAP start, offering £13.09 per hour, Monday to Friday working and 40 hours per week within a busy transport and logistics environment.

£13.09 PER HOUR | MONDAY TO FRIDAY | 08:00 TO 17:00 | 40 HOURS PER WEEK | ASAP START

This role would suit candidates with experience as a Customer Care Advisor, Administrator, Transport Administrator, Customer Service Coordinator or Operations Administrator.

Shifts

• Monday to Friday
• 08:00 to 17:00
• 40 hours per week
• ASAP start
• Temporary contract

Rate of Pay

• £13.09 per hour
• Weekly pay

Benefits

• Consistent Monday to Friday hours
• 40 hours per week
• ASAP start available
• Weekly pay
• Supportive working environment
• Opportunity to gain experience within transport and logistics
• Ongoing support throughout your assignment

Day-to-Day Duties

• Managing customer and depot enquiries
• Processing pricing agreements and amendments
• Investigating pricing and operational discrepancies
• Reviewing and actioning depot jobs
• Liaising with Sales, Operations and Accounts teams
• Processing daily jobs and pricing from agreed rate cards
• Updating fuel surcharge information
• Managing shared mailboxes within agreed timescales
• Preparing customer reports
• Recording accurate customer notes and maintaining digital records
• Supporting the wider Customer Experience team with administration and reporting

Essential Skills

• Previous administration, customer service or operational support experience
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Good numerical and problem-solving skills
• Confident using Microsoft Office, including Excel and Outlook
• Strong organisation and time-management skills
• Able to manage multiple tasks and deadlines
• Comfortable working in a fast-paced environment
• Previous transport or logistics experience is desirable but not essential

Training

• Industry related training and ongoing support throughout

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.

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