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Quality Assurance Manager
Salary: Competitive (dependant on experience)
Contract: Full Time
Working Pattern: Hybrid combination of home working and on-site visits
Reporting to: Head of Quality Assurance
About the Role
We are seeking a highly organised, meticulous, and tenacious Quality Assurance Manager with extensive experience in adult social care, specifically within large residential and nursing care homes. The role is key to ensuring all homes achieve and maintain a good rating in all CQC key questions, while supporting continuous improvement across the business.
This role combines compliance oversight, proactive support to Home Managers, and strategic input into quality assurance systems to deliver consistent high standards across all services.
Key Responsibilities
Conduct comprehensive compliance visits at least six-monthly across all services, producing detailed inspection reports, action plans and follow-up reviews
Undertake follow-up visits for homes rated Requires Improvement and carry out thematic or ad hoc audits where required
Oversee Continuous Improvement Plans (CIPs), monitoring progress weekly or monthly as appropriate and chairing CIP review meetings with Home Managers and Operations teams
Maintain robust oversight of quality assurance systems, including audits, safeguarding notifications, training matrices, DoLS trackers and dependency tools xwwtmva
Provide ongoing oversight of care planning, EMAR and clinical governance systems, including monitoring of high-risk residents and identifying emerging trends
Review, respond to and support resolution of professional feedback, concerns and regulatory correspondence
Provide hands-on support to homes during CQC inspections, PIR submissions, notifications and
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