Platform Product Manager, Customer Service — Remote

Spotify is seeking a Product Manager for our Customer Service Platform based in London, UK. You will own the product vision and roadmap for the tools our support advisors use, shaping how customers reach support across chat, email, social messaging, and emerging channels.

Collaborate with engineering, design, data science, and customer service operations to build scalable APIs and tooling. You will measure impact with clear success metrics and explore AI-driven improvements to advisor workflows.

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