Senior Manager/Vice President, Information System & Technology (Based in London, UK)

Overview

In this leadership role, you will steer three critical IT functions from London: Entrata application service, end-user support, and corporate IT infrastructure oversight. You will align IT capabilities with business needs, drive service quality, and ensure governance and cybersecurity compliance. You’ll shape enterprise IT delivery, lead cross-functional teams, and manage vendor and stake-holder relationships. This position offers strategic influence across applications, support, and infrastructure to enable reliable, scalable IT services. You will play a pivotal role in improving SLAs, KPIs, and risk-aware operations while supporting the company’s IT governance framework.

Responsibilities

• Entrata application service management: build and lead a team to ensure high availability, performance, and user satisfaction; manage lifecycle, deployments, incidents, and vendor coordination; define SLAs and KPIs; collaborate with stakeholders to align capabilities with operations.
• End-user support team leadership: oversee the site support function; enforce policies, procedures, and standards; implement ITSM practices; lead training to develop a high-performing team.
• Corporate IT network & systems oversight (London): provide administrative oversight for London IT resources; coordinate with infrastructure teams for reliability and scalability; support audits and risk assessments; act as local escalation point

Key requirements

• Bachelor’s degree in IT/CS or related field; Master’s degree preferred
• 10–12 years in IT operations with at least 3 years in a managerial role
• Proven experience managing enterprise applications and end-user support teams
• Strong understanding of IT infrastructure, networks, and cloud technologies
• Excellent leadership, communication, and stakeholder management skills
• Preferred: Entrata or similar property management platform experience
• ITIL certification or equivalent service management credentials
• Familiarity with global IT operations and cross-cultural team management
• Strong analytical and problem-solving abilities

• leadership
• stakeholder management
• communication
• IT infrastructure
• network systems
• cloud technologies

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