Retention & Customer Experience Lead

The Arch Company in London is seeking a Customer Retention Manager to drive proactive retention strategies, improve customer satisfaction, and promote self-service tools across our customer base. You will work with CRM data to identify risks, drive growth opportunities, and collaborate with internal teams to reduce churn.

In this role you will own onboarding/offboarding experiences, encourage adoption of the Customer Hub, and deliver insight-led improvements to products and services while

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