London (hybrid – 3 days/week in office)|£30,000–£35,000 DOE|Full-time
About Email Kong
We’re a London-based retention marketing agency and Klaviyo Platinum Partner working with 30+ DTC e-commerce brands. We build the email and SMS engines behind fast-growing consumer brands – everything from automated flows to monthly campaign calendars – and we’re one of the most technically advanced Klaviyo agencies in the UK, with a heavily AI-assisted delivery stack.
The role
This is a true learning role. You’ll shadow both sides of the agency – email campaigns (working with our Campaigns lead and team) and email flows/automation (working directly with the co-founder) – before specialising. Over your first 12 months you’ll go from assisting on client accounts to owning deliverables end to end.
What you’ll do
- Assist with monthly email campaign calendars: planning, briefing, and scheduling sends in Klaviyo
- Learn to write and QA retention copy in our style
- Build and test emails in Klaviyo (blocks and dynamic content)
- Support email flow builds in Klaviyo: welcome series, abandonment, post-purchase, winback
- Pull performance data and help prepare client reporting
- Sit in on client calls and internal strategy sessions
- Work inside our AI-assisted workflows – you’ll learn to work with automation
What we’re looking for
- Fluent in English and strong written English
- Strong attention to detail
- You must have the right to work in the UK. We are unable to offer visa sponsorship now or in the future
- Genuine interest in e-commerce, email/CRM, or DTC brands
- Comfortable with data – you don’t need to be an analyst, but you shouldn’t fear a spreadsheet or report
- Organised and reliable in a deadline-driven environment
- Curious about AI tools and eager to learn fast
- Nice to have (not required): any Klaviyo, Mailchimp, or ESP experience; a side project, blog, newsletter, or small shop of your own
What you’ll get
- £30,000–£35,000 depending on experience, with a structured review every 12 months
- Direct mentorship from a co-founder and department leads
- Klaviyo certification paid for
- Hybrid working: 3 days in our London office
- Exposure to 30+ ecommerce brands and both strategic and hands-on work from day one
- A clear path to Retention Executive and beyond
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