Customer Assistant – Travel Money – Edinburgh Kinnaird

Work Pattern

Week 1

Monday 17:00-21:00Wednesday 17:00-21:00Thursday 17:00-21:00Saturday 16:00-20:00

Week 2

Sunday 11:30-15:30Monday 17:00-21:00Wednesday 17:00-21:00Friday 17:00-21:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Job Description:

Purpose

• To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all Travel Money and other service channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Demonstrate a genuine interest in your customers and build good relationships
• Serve our customers efficiently and brilliantly well
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
• Own your own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services help our customers
• Proactively engage with customers to understand their needs and make recommendations

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