Digital Inclusion Officer

Overview

In this role you will support Bradford’s Digital Inclusion Service across diverse communities, helping people access digital skills and devices. You’ll work with partner organisations to deliver community-based activities, sessions, and events, and you’ll promote digital inclusion through outreach and relationship-building. You will help identify barriers, collect evidence of impact, and contribute to funding efforts. This is a meaningful opportunity to shape digital access across the district and empower residents to engage in health, education, and employment opportunities.

Responsibilities

• Deliver the Digital Inclusion Action Plan across the district under the Digital Inclusion Service Lead
• Promote and support the service through outreach and engagement with partners
• Coordinate Digital Friends (staff & volunteer training) in community organisations
• Deliver community-based digital inclusion activities
• Identify and address individual digital inclusion barriers and needs
• Support design and delivery of digital access sessions, drop-ins, and events
• Assist in identifying and applying for funding to sustain work
• Build and maintain relationships with local organisations and partners
• Help individuals improve digital confidence and access to health, education, and employment opportunities
• Deliver awareness-raising sessions and basic training using digital tools and devices
• Collect and present data, stories, and feedback to demonstrate impact
• Support equality, diversity, and inclusion by targeting digital support to those most in need
• Work flexibly, including evenings and weekends
• Collaborate with cross-functional teams to scale impact

Key requirements

• outreach and engagement
• relationship-building
• communication
• flexibility
• cultural sensitivity

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