This three-month temporary assignment in Manchester seeks a Temporary Customer Service Representative – Manches to support visa application and renewal processing. Working 37.5 hours weekly on a rota, shifts run 8am-4pm or 10am-6pm Monday to Friday, plus two to four Saturdays monthly, 8am-4pm. Pay is £13.00-£13.50 hourly, with holiday accrual. The postholder greets applicants, guides them through forms, checks documents and ensures each visit runs smoothly and professionally.
Applicants need a valid DBS certificate, immediate availability, strong communication, attention to detail and a proactive, adaptable approach when assisting customers face to face.
Temporary Customer Service Representative – Manchester Location: Manchester Pay: £13.50 per hour + holiday pay accrual Duration: 3 Months Hours: 37.5 hours per week, rota basis Monday – Friday: 8am-4pm and/or 10am-6pm Saturday: 8.00am – 4.00pm – 2 / 4 Saturdays per month Requirement: Valid DBS certificate Start: Immediate availability essential
About the Role We”re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals . You”ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You”ll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We”re Looking For
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
- A valid DBS certificate is required as part of the screening process.
You”ll be joining a supportive, hardworking, and friendly team.
Love Success is proud to serve as an Employment Agency for this vacancy.
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