Contact Centre Team Lead Mentoring 15-20 Agents

Gap Personnel, acting on behalf of our client, is recruiting for a Contact Centre Team Leader in a medical warehouse in Liverpool (L3). This permanent role requires hands-on leadership to coach and guide a team of advisors, ensuring service levels and KPIs are met while maintaining quality and patient care.

You will oversee day-to-day operations, onboarding and developing staff, monitor performance metrics, handle escalations, and coordinate with internal teams to optimise resources.

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