Reservations Manager
Central London | Up to £50,000
Our client is an established, multi-site premium restaurant group in Central London. They are seeking an experienced Reservations Manager to lead their reservations function, ensuring a seamless, professional booking experience for guests across all venues.
The Role
The Reservations Manager will lead a team of reservations agents from a central office, ensuring the reservations system is maintained accurately and that every guest enquiry, booking and request is handled to a consistently high standard. This role also plays an important part in optimising revenue through effective management of covers, seating and no-shows.
Key Responsibilities
- Leading and developing a team of reservations agents, coordinating schedules to ensure full and consistent daily coverage
- Owning the reservations process end-to-end, ensuring bookings are handled accurately and efficiently across all sites
- Delivering a welcoming, professional guest experience at every touchpoint, and confidently resolving enquiries and special requests
- Maintaining a comprehensive understanding of each venue’s offering to support informed guest recommendations
- Maintaining accurate records of bookings, cancellations and guest preferences, ensuring guest data is handled securely
- Monitoring booking trends and optimising seating plans to maximise revenue and minimise no-shows
- Producing regular reporting on reservations performance for senior management
Candidate Requirements
- Proven experience in a reservations management role, ideally across multiple sites
- Strong, confident working knowledge of OpenTable or an equivalent reservations system
- Excellent organisational and communication skills
- Comfortable balancing guest experience with commercial and revenue considerations
- Candidates from a restaurant-based reservations background looking to move into a more office-based role, or reception managers seeking a similar step, are equally welcome to apply
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