Client Success Manager

• Monitor adoption data, usage trends, health, and engagement signals across legal client accounts




• Execute data-triggered success plays to drive adoption and retention




• Identify and build new success plays using client feedback and expertise




• Serve as a point of contact for client inquiries on product usage, configuration, and best practices




• Build proficiency in Intapp solutions and expand expertise across the product suite




• Consult with clients post-deployment to maximize solution features and organizational fit




• Maintain knowledge of Intapp’s product portfolio, competitive landscape, and industry dynamics




• Act as a trusted advisor to client stakeholders and the internal voice of the customer

Requirements

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry




• Experience using adoption and usage data to drive structured, playbook-driven outreach programs




• Ability to build product proficiency quickly and continue learning new solutions over time




• Exposure or experience with Intapp Time and Billstream or the timekeeping, billing, and profitability domain in law or professional service firms




• Strong consultative and communication skills




• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations




• Resourceful problem-solver with results orientation and strong time management discipline




• Bachelor’s degree required

Core Competencies

Demonstrates expertise in client success management within the legal industry, leveraging data-driven strategies to enhance product adoption and retention. Proficient in Intapp solutions and skilled in consultative communication to optimize client engagement and satisfaction.

Highest-signal resume keywords

• Client Success Management




• Data-Driven Outreach Programs




• Intapp Solutions Proficiency




• Consultative Communication Skills




• Analytical Problem-Solving

Hard Skills

• Data Analysis




• Product Proficiency




• Client Engagement Strategies




• Structured Outreach Programs




• Usage Data Monitoring

Soft Skills

• Strong Communication Skills




• Resourceful Problem-Solver




• Time Management Discipline

Industry Keywords

• Legal Industry




• Professional Services Firms




• Client Adoption




• Retention Strategies




• Competitive Landscape

Tools & Technologies

• Intapp Time




• Intapp Billstream

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