Customer Service Agent — Logistics & Customer Care

DHL Supply Chain in Coventry is seeking a Customer Service Agent to play a key role at the centre of our fulfilment operation. You will provide outstanding service via telephone, online chat and email, understanding customer needs and tailoring the service to them.

The role suits those with contact centre experience handling complex enquiries and complaints, adaptability to adjust service style to each customer, and a strong belief in first‑class customer service.

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