EMEA Customer Service Leader — Hybrid in London

Wolters Kluwer in London is seeking a Manager Customer Service EMEA to lead an 8-person team across the EMEA region. The role is hybrid, based in London with two days in the office weekly, and focuses on defining support strategy, enhancing customer experience, and driving global service improvements.

The candidate should have proven leadership in technical support, strong IT infra knowledge, and experience with analytics tools like Power BI and Tableau.

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