HR Central Services Administrator

Overview

The HR Central Services Administrator supports MUFG’s AskHR function in London, delivering reliable Tier 1/1.5 HR assistance and case management to employees and managers. You will streamline HR processes, maintain accurate data in Workday, and guide colleagues on policies and SOPs to ensure compliant, timely service. This role fits within a global HR operation focused on employee experience and collaboration across units. You’ll contribute to a culture of accuracy, development, and client-centric support, with opportunities for growth and flexible working.

Pay / Benefits

• flexible working opportunities
• supportive leadership culture
• focus on professional development
• inclusion and diversity
• alignment with global HR operations

Responsibilities

• Provide Tier 1 and Tier 1.5 HR support and manage inquiries with a client-centric approach
• Create, assign, escalate, and resolve HR cases in AskHR/Workday per SOPs and SLAs
• Advise line managers on HR policies and probation processes; escalate as needed
• Support onboarding, transfers (including international), changes, promotions, salary adjustments, and leaver processing
• Maintain accurate Workday records and payroll data; ensure compliance and completeness
• Triage complex escalations and urgent exceptions as a junior escalation point
• Coach employees and managers in using Tier 0 self-service tools and Workday processes
• Collaborate with peers to deliver consistent service across the team
• Assist with HR audits and escalate risks or issues promptly

Key requirements

• 1 year of HR administration with case management experience
• Experience managing SLA-driven case handling with accurate documentation
• Essential Skills in Workday HCM for data changes and processing
• Ability to apply SOPs and transaction matrices for information checks
• Exceptional communication and interpersonal skills
• Meticulous attention to detail and compliance
• Calm under pressure for escalations and complex triage
• Results-driven with reliability and timely delivery

• communication
• attention to detail
• calmness under pressure
• Workday HCM
• AskHR system
• SOPs and SLAs

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