Service Advisor

Overview

As a Service Advisor at JCT600, you are the trusted contact for customers through the servicing journey, ensuring clear communication and smooth coordination with the workshop. You help build lasting relationships by managing expectations and delivering excellent service. You will coordinate appointments, advise on maintenance, and ensure documentation is compliant. This role offers development and the chance to shape the customer experience in a renowned automotive brand environment.

Pay / Benefits

• 34 days annual leave
• Maternity and paternity leave
• Life assurance and pension
• Training and development
• Car purchase and servicing discounts
• Cycle-to-work scheme

Responsibilities

• Schedule and manage vehicle service appointments and repairs
• Advise customers on necessary maintenance and repairs clearly and accurately
• Coordinate with workshop technicians to monitor job progress and completion
• Ensure service documentation and systems are up to date and compliant

Key requirements

• Previous experience in a Service Advisor or automotive customer support role (preferable)
• Strong communication and organisational skills
• Ability to multitask and manage workload efficiently in a busy environment

• Strong communication
• Organisational skills
• Multitasking
• Customer service oriented

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