Payroll Implementation Consultant

Overview

In this role you will lead payroll-focused SaaS implementations, translating client payroll needs into configured software, data migrations and go-live success. You will collaborate with cross-functional teams and directly support customers through training, testing and transition to ongoing support. This is a hands-on, client-facing position that offers deep payroll and product exposure and a chance to shape customers’ deployment in a fast-growing software company.

Pay / Benefits

• remote work
• continuous learning and career development
• inclusive and empowering culture

Responsibilities

• Manage payroll software implementations for new and existing customers
• Translate customers’ payroll requirements into the right software setup
• Configure SaaS products, workflows and customer-specific requirements
• Support payroll data migration, integrations and testing
• Work with APIs, ETL processes and data transformation where required
• Guide customers through user acceptance testing and readiness for go-live
• Deliver training and explain software clearly to customers
• Support go-live and transition to ongoing support
• Handle multiple customer projects and priorities concurrently
• Coordinate with Sales, Product, Engineering and Customer Success to resolve issues
• Keep customers informed about progress, timelines, risks and issues
• Travel to customer sites when required

Key requirements

• Hands-on payroll experience and solid understanding of payroll processes
• Experience in SaaS/software implementation, onboarding or technical consulting
• Experience working directly with customers to understand requirements and implement solutions
• Experience with payroll software or systems
• Understanding of software configuration, workflows and integrations
• Experience with APIs, ETL, data migration or data transformation
• Confidence managing several customers, projects or priorities
• Ability to explain software and technical information clearly
• Experience with Salesforce, Jira, Confluence or similar tools would be useful

• Clear communication
• Customer-focused problem solving
• Ability to explain technical concepts simply
• Payroll technology knowledge
• SaaS implementation
• Software configuration and workflow design

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