Hybrid Customer Relations Advisor | Multi-Channel Support

Northern is hiring a Customer Relations Advisor in Sheffield on a 20-hour-per-week hybrid basis. You will handle customer queries and complaints across phone, email, and online channels, supporting refunds, ticket queries, and accessibility needs.

You’ll work with multiple teams to ensure fair outcomes and a high standard of customer care. Join a team focused on keeping customers moving and informed, while delivering sensitive support when needed.

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