AI-Savvy Customer Support Consultant

PlotBox is seeking a Customer Support Consultant to join our Support team and deliver first-class experiences to customers. You’ll own issues from initial contact to resolution, investigate root causes and communicate clearly through tickets, calls, and knowledge resources.

You’ll work with Product and Development to escalate complex problems, validate AI-assisted triage, and share learnings to improve the support experience while upholding empathy and professionalism in every interaction.

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