Company: Focus Group
Location: Shoreham by Sea
Job Description:
Focus Group is hiring a Technical Support Adviser for 1st line telco support in Shoreham-by-Sea or Manchester. You will handle queries via phone, email, portal and live chat, providing clear, timely support from first contact.
You will diagnose, log and resolve cases, keep customers informed, meet SLAs, and escalate to 2nd line when needed. The role demands accuracy, composure and a genuine drive to help customers use technology effectively.
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Posted: August 29th, 2026