Application Engineer – Financial Services – London/Hybrid – Permanent – up to £70,000 base (dependent on experience)The CompanytwentyAI are partnering with a leading Financial Services organisation who are looking to recruit an experienced Application Engineer to join a growing Technology team. With a strong national presence and 20+ offices across the UK and Channel Islands, they are a FTSE 250 company investing heavily in their technology estate and digital capabilities.The RoleThis is an Application Engineer role where you will be responsible for the day-to-day support, maintenance and continuous improvement of business-critical applications. You will act as a technical SME across a portfolio of applications, ensuring services remain secure, resilient and available while working closely with Technology teams, business stakeholders and third-party suppliers.Your responsibilitiesSupporting business-critical applications within agreed service levels and operational standards.Investigating, diagnosing and resolving incidents and service requests through to resolution.Performing root cause analysis and proactively identifying opportunities to improve application reliability.Supporting application changes, releases and the transition of new services into production.Monitoring application performance, availability and health, improving observability and alerting.Identifying opportunities to automate manual processes and reduce operational effort.Maintaining technical documentation, runbooks and operational procedures.Working closely with stakeholders, project teams and suppliers to deliver effective application support.SkillsExperience supporting enterprise applications within a production environment.Strong incident, problem and change management experience.Good understanding of ITIL and service management principles.Strong troubleshooting, analytical and problem-solving skills.Experience with application monitoring, alerting and operational support tools.Knowledge of automation, scripting or continuous service improvement.Experience working with technical teams, business stakeholders and third-party suppliers.Experience working within financial servicesDesirable: ServiceNow, SQL, scripting, automation or operational resilience experience.* Please note: the client are unable to provide sponsorship for this position.
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