Rail Customer Delivery Manager — Frontline Service Leader

TransPennine Express is seeking a Customer Delivery Manager to drive customer experience across the North of England. The role involves working at different railway locations, coordinating front-line teams and contractors, and delivering excellent service during planned disruption and routine operations.

You will act as a customer advocate for TRU, ensuring clear communication and seamless journeys for fare-paying customers while aligning with company values and safety standards.

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