Company: Royal Bank of Scotland
Location:
Job Description:
Royal Bank of Scotland in Jersey is seeking a Customer Service & Operations Analyst to support contact centres, analyse performance, and drive process improvements. You will respond to queries, support policy adherence, and develop insights to improve customer outcomes.
The role emphasizes data-driven improvements, coaching for efficiency, and maintaining clear records in a fast-paced environment. Hours are 35 per week with an Office First working style.
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Posted: September 21st, 2026