Customer Service Specialist – Level 3 Apprenticeship

MJ Church is a leading Civil Engineering and Earthworks contractor operating across England. We deliver projects valued between £100,000 and £60 million for public and private sector clients across diverse industries. Alongside our core construction services, we have a growing waste management business expanding across the Southwest and Wales.

Joining MJ Church offers an exciting and challenging opportunity for driven individuals seeking professional and personal growth in a dynamic, results-focused environment.

The Role

This apprenticeship develops skilled customer-focused professionals who play a vital role in maintaining strong client and stakeholder relationships.

You will learn how to:

• Deliver high-quality customer service across multiple channels
• Handle enquiries, complaints, and complex customer issues
• Build strong relationships and manage expectations
• Use systems and data to improve customer experience
• Represent the organisation professionally and positively

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