Company: The Economist Group
Location: London
Job Description:
The Economist Group is seeking a Customer Service Executive to support daily operations, manage escalations, and partner with outsourced centres to deliver exceptional subscriber service. You will help maintain policies, train staff, and monitor performance against SLAs and customer satisfaction metrics.
You will work within a hybrid structure, coordinating with Product and Customer Operations teams to mitigate issues and enhance self-serve options.
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Posted: August 29th, 2026