Customer Service Team Lead – Resolutions & Coaching

Victorian Plumbing is seeking a Customer Service Team Manager to lead the Resolutions team across Skelmersdale and Leyland sites, coaching staff to deliver outstanding customer outcomes. The role focuses on ownership of complex complaints, driving effective resolutions and maintaining high service standards.

You will coach and develop the team, oversee supplier relations, and collaborate across sites to ensure customer satisfaction and performance targets are met.

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