Customer Contact Leader — Strategy, Service & Change

Maritime and Coastguard Agency in the United Kingdom is seeking a Customer Contact Manager to shape and lead customer service delivery within the agency. You will drive a customer-focused strategy, lead high-performing teams, and collaborate with senior leaders to improve performance and the overall customer experience.

You will manage 5 Customer Managers, monitor service standards, and drive continuous improvement across Seafarer Operations, with a strong emphasis on stakeholder engagement and

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