Customer Operations Leader: Delivering Service Excellence

FFE Limited in Hitchin is seeking a Customer Services Manager to lead the Customer Operations function, ensuring exceptional order fulfilment and aftersales support. You will guide a team of five and work closely with Sales, Production, Procurement, and Logistics to meet service levels.

The role requires proven leadership in customer operations, strong ERP/CRM skills, and a focus on continuous process improvement to drive customer satisfaction.

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