Hybrid Technical Support Engineer: AI-Driven Troubleshooting

Medidata in London is seeking a Technical Support Engineer to be the primary contact between support and core engineering teams. You will handle requests, diagnose issues, and test fixes while coordinating with R&D on complex problems.

You will use SQL, API/REST tools, Postman, and AI assistants to draft knowledge base content, reproduce problems, and communicate updates to clients. Strong collaboration and a Bachelor’s in a technical field are required.

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