Role OverviewThe Customer Services Administrator plays a key role within Steelite Utopia’s Customer Services team, supporting the delivery of a high standard of service to both internal and external customers. The role involves handling customer queries, processing sales orders, managing claims and returns, and liaising closely with internal departments to ensure customer requirements are met in line with company policies and contractual obligations.Reporting to the Customer Services Team Leader, the successful candidate will work collaboratively within a busy, process-driven environment and contribute positively to team performance and continuous improvement.Key Responsibilities
Act as a first point of contact for customer enquiries via telephone and the shared email inboxProcess sales orders accurately and efficiently using internal systemsCarry out daily operational checksInvestigate and resolve customer claims and queries, escalating where appropriateIssue credit notes and process returns in line with company proceduresLiaise with our warehouse, logistics, and other internal teams to resolve order or delivery issuesMaintain a strong working knowledge of Steelite Utopia products and servicesBuild and maintain effective working relationships with internal and external stakeholdersContribute to weekly reporting and case management activitiesSupport team objectives and contribute to a positive, collaborative team cultureUndertake additional customer service-related tasks as required to support business needsSkills & Experience
Previous experience in a customer service or administrative role (essential)Strong written and verbal communication skillsHigh attention to detail, with the ability to manage multiple tasks effectivelyConfidence working in a process- and system-driven environmentPrevious experience using Microsoft OfficeStrong Microsoft Excel skills, including use of VLOOKUP and XLOOKUPA positive, flexible approach with a strong team ethicHours
Monday to Friday: 8:30am – 5:00pm
Additional Information
This role involves regular interaction with multiple departments across the businessFull training will be provided on all internal systems and processesThe duties listed are not exhaustive, and the role may evolve in line with business requirements
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