Public Sector Contact Centre Trainer & Onboarding Lead

Company: Capita
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Job Description:

Capita is looking for experienced Call Centre Trainers to deliver engaging training to customer service teams across the UK. You will lead new starter inductions, cross-skilling, and refresher training, using both virtual and classroom formats.

The role involves assessing competence through coaching and role plays, maintaining training records, and supporting large-scale recruitment and mobilisation across multiple service lines.

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Posted: September 21st, 2026