Customer Service Advisor – Nights

£12.71 per hour plus uncapped bonus

35 Hours per week

8.30am to 7am 4 on 4 off shift pattern

Ongoing Temporary Position

Office based – At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it’s more than just a vehicle issue – it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need – quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
• Assessing cover and identifying the best solution – from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what’s happening

What we’re looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset – you take ownership and see things through

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