Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Overview
We are seeking a motivated and customer-focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment. Fluency in Dutch and English is essential.
Location: Hybrid Once Fully Trained – Canary Wharf, London
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: Full time: 37.50 per week, Between the hours of 8am – 8pm Monday – Friday, 8-4PM Saturday and 9-4PM Sunday. xwwtmva Shifts will include 1 weekend day every other week with a weekday given in lieu.
Training: Fully office-based
Key Responsibilities
Convert inbound calls into confirmed holiday bookings
Conduct needs-based conversations to recommend tailored travel packages
Maximise revenue through upselling and cross-selling
Manage booking amendments, cancellations and confirmations
Follow up on leads and support outbound activity during peak periods
Maintain accurate customer records and follow internal procedures
What You’ll Bring
Fluent Dutch and Engl
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