Complaints Team Lead – Hybrid (Nottingham)

Domestic & General in Nottingham is seeking a Complaints Team Leader to oversee a team of Complaints Handlers, ensuring fair and timely resolution for customers with insurance and service-related concerns.

The role is permanent, full-time, hybrid, with 37.5 hours weekly and a shift pattern between 8am and 6pm, Monday to Friday, requiring strong leadership, coaching and FCA process knowledge.

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