Head of People and Talent

About the Profs

The Profs is an award-winning and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world.

As we continue our next phase of growth, we are looking for an exceptional Head of People and Talent who will help us continue to attract top candidates as we scale, while shaping and strengthening The Profs’ company culture.

Our Company

Since our founding in 2015, The Profs has been driven by a clear mission: to combine exceptional tutoring with innovative technology to help students achieve their personal and academic goals.

Our commitment to excellence has been consistently recognised, with The Profs ranked as Trustpilot’s highest-rated tutoring company for nine consecutive years. We’ve been named the UK’s top tutoring company by Education Investor, awarded the King’s Award for Enterprise for International Trade and received an innovation grant from the Department for Education. Our founders have also been celebrated with awards including Forbes 30 Under 30 and Young Entrepreneur of the Year.

The Opportunity

We don’t see this as a traditional HR role. It will suit a true HR Generalist, as you will be the central pillar in the company’s people and recruitment functions, supported by a HR and Recruitment Administrator.

You will bring experience working in growth organisations that have built scalable people and recruitment processes for high-performing teams. This is an opportunity to work with senior leaders to devise these processes, and we aim to scale this role over time to become a trusted advisor to senior leadership.

You will be responsible for building on the successful recruitment function we have built over the last 4 years, having scaled from 14 to 35 employees.

You will take ownership of our employee recruitment strategy, ensuring we continue to attract and select high-quality candidates as the company grows. You will also contribute to our approach to tutor recruitment, working with the relevant teams to improve how we source, assess and engage the tutors who deliver our services.

This is a great opportunity to play a leading role in shaping our long-term people and talent strategy, working with guidance from our senior leadership team to help turn our business growth plans into a successful people strategy.

Your goal will be to ensure The Profs have the people, skills and management capability required to sustain substantial revenue growth, while continuing to become an increasingly rewarding and enjoyable place to work.

Key Responsibilities

People Strategy & Organisational Development

• Be part of the team that defines and develops People Strategy, Organisation Design and Workforce Planning.
• Deliver a people strategy that supports the company’s commercial objectives.
• Build scalable people processes that improve consistency, efficiency and employee experience.
• Work with senior leaders to identify opportunities to improve how teams operate and collaborate across the business.

Recruitment & Talent

• Bring hands-on recruitment expertise to the design of hiring processes.
• Own and continuously improve the company’s recruitment strategy and hiring processes.
• Partner with department leaders to identify future hiring needs and succession plans.
• Design high-quality recruitment processes, interview frameworks and assessment methods.
• Continuously raise hiring quality whilst improving speed and candidate experience.
• Develop recruitment reporting and analytics to support data-driven hiring decisions.

Employee Experience & Culture

• Continue developing an exceptional employee experience throughout the entire employee lifecycle.
• Design initiatives that improve engagement, wellbeing and retention.
• Own employee engagement surveys and turn feedback into meaningful action.
• Help create a culture where people feel supported, challenged and able to perform at their best.
• Develop initiatives that make The Profs an increasingly enjoyable and desirable place to work.

Leadership Partnership

• Contribute ideas and suggestions to the Senior Leadership Team on people and recruitment matters with the ability to execute on these.
• Help to coach managers to become confident, effective leaders.
• Provide commercially balanced guidance on employee relations, performance and organisational challenges.
• Develop practical management frameworks that enable leaders to manage their teams consistently and effectively.
• Support organisational change with a people-first but commercially realistic approach.

Performance & Development

• Continue evolving the company’s performance management framework.
• Develop clear career progression and development pathways.
• Improve onboarding, probation, feedback and review processes.
• Create learning and development initiatives that support both individual and business growth.
• Ensure managers have the tools to develop high-performing teams.

People Operations & Best Practice

• Ensure all people processes remain legally compliant whilst remaining practical and commercially effective.
• Oversee employment policies, documentation and HR systems.
• Advise the business on UK employment law and evolving people best practice.
• Lead employee relations matters where appropriate, always aiming for fair, pragmatic outcomes.
• Ensure operational excellence across the people function.

Continuous Improvement

• Continually review and improve people and recruitment processes.
• Use data and feedback to identify opportunities for improvement.
• Introduce initiatives that increase efficiency, improve employee experience and support business growth.
• Build systems that reduce unnecessary administration and allow managers to focus on leading their teams.
• Keep the people function proactive, modern and commercially focused.

About You

Our Ideal Person

We’re big believers in home-grown talent and investing in people. We are looking for an ambitious HR Generalist who has the desire to evolve in this role and understands that your first year will differ from your third. You’ll have the benefit of learning from others with more experience when it comes to key commercial decision making, giving the right person the opportunity to play a bigger role in people strategy decision making.

You’ll likely have:

• 4+ years of hands-on recruitment and talent acquisition experience.
• 4+ years people/HR experience.
• Excellent knowledge of UK employment law and HR best practice.
• Experience building and helping to improve scaling high-performing teams within a growing organisation.
• Good commercial judgement and an ability to balance employee experience with business objectives.
• A pragmatic, solutions-focused approach with a genuine passion for improving organisations.
• The confidence to constructively challenge senior stakeholders, building on your exposure to strategic decision making within people and recruitment functions.
• CIPD Level 5.

We’d love it if you also have:

• Experience leading a People or HR function.
• Experience designing organisational structures.
• Experience building people analytics and reporting.
• Experience leading employee engagement initiatives.
• Leading on strategic decisions.
• CIPD Level 7 qualification (or working towards).

Success in the Role

Within your first 12 months, you will:

• Establish yourself as the trusted point of contact for all people and recruitment matters, from our junior employees up to our senior leadership team.
• Effectively manage any HR concerns that need resolving, where necessary.
• Continue evolving a best-in-class recruitment function.
• Improve workforce planning across departments.
• Build scalable people processes that support future business growth.
• Enhance manager capability through coaching and practical frameworks.
• Improve employee engagement, retention and development.
• Introduce initiatives that make The Profs Group an even better place to work.
• Position the people function as a strategic partner that enables business. performance through great people, effective processes and strong leadership.

Important Information to Know

• Salary: £50,000 – £60,000.
• Hours: Mondays – Fridays 9:00-18:00 (M)/9:00-17.00 (T-F).
• Location: This role is hybrid, with 3 days a week in office based Canary Wharf. In your first few weeks you’ll need to be in the office full time in order to be fully onboarded.
• Regular company socials.
• Casual dress code.
• 23 days annual leave plus bank holidays, increasing each year after 2 years of service (capped at 28 days).
• Optional weekly company PT session.
• On-site gym.

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