Guest Services Lead – Luxury Hotel Front Desk

Sopwell House in Hertfordshire is seeking a passionate and people-focused Guest Services Manager to inspire our Front Office team and create unforgettable experiences for guests. This role requires a minimum of 3 years in a similar supervisory position within a luxury hotel, with a strong emphasis on warm, proactive service.

You will manage pre-arrival details, guest profiles, and VIP/Special Attention needs, while supporting cash handling and cross-department coordination.

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