Technical Support Services Contract Manager

Overview

In this role you lead a strategically important technical support services contract within the UK defence and national security sector. You will work on-site in Corsham, coordinating with customer stakeholders, technical specialists and senior leaders to ensure successful delivery and governance. You will oversee contract performance, financials, risk, and resource planning, driving operational excellence. The position offers autonomy, direct stakeholder engagement, and the chance to shape critical defence capability and service delivery. This is a high-impact leadership opportunity in a trusted organisation.

Pay / Benefits

• Private Medical Insurance
• Private Dental Insurance
• 25 days’ annual leave + public holidays
• Electric and Hybrid Car Leasing Scheme
• Cycle to Work Scheme
• Life Assurance of up to four times annual salary

Responsibilities

• Lead the successful delivery of technical support services to the customer
• Act as the primary customer interface for contractual and operational matters
• Manage contract performance against objectives, service levels and commitments
• Deliver governance through progress reviews and annual management reviews
• Produce reports on technical performance, financials, staffing, contractual matters and health and safety
• Manage risks, issues, opportunities and improvement initiatives
• Lead contract tasking, change control and commercial processes
• Coordinate delivery teams to ensure capability, capacity and skills
• Build strong customer relationships and identify opportunities for contract growth

Key requirements

• Experience managing complex service delivery, support services or defence contracts
• Strong customer relationship and stakeholder management skills
• Proven governance, reporting and performance management track record
• Experience managing budgets, forecasting and financial performance
• Strong commercial awareness and understanding of contract change control
• Ability to lead multidisciplinary teams in a secure or regulated environment

• customer relationship
• stakeholder management
• leadership
• governance
• reporting
• performance management

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